Return Policy

14 Days Return

You could return the item to us for a refund within 14 days after you have received the item. We only accept returned item which is in its original brand new condition with the product tag attached or the WIF card enclosed, and it must be put back in the original packaging bag.

Anything missing from the returned package or any used items will not be eligible for refund. Made-to-order item (i.e. braided wigs)  and customized item (i.e. color, style, fitting) are not accepted for any return and refund. A refund will be made after we have received the item, inspected its condition, and confirmed that the returned item has not been used, combed or worn.

Refund or Store Credit

You may choose to get a refund or store credit for your returned item. Shipping cost is non-refundable in both options. There will be a 20% RESTOCKING & HANDLING FEE of the returned item price for any refund. Alternatively, you may choose to get store credit (equivalent to the price of your returned item) to be used for future order(s) which will not result in any restocking and handling fee.

Postage of Returned Item

Customers will be responsible to pay for the postage to return the item.

No Exchange

We do not offer any exchange of items.


No refunds/returns for any custom-made/customised and made-to-order items (i.e. braided wigs).

Item Return Form

If you want to return your item, you must first fill out and submit this form prior to sending your item. We will then provide a return address to you as our return address is different from the address shown on your received package. We cannot guarantee a refund without submitting this form.