If you are not satisfied with your item, please email us first to let us know you want to return the item to us and we will provide you with the return address. You could return the item to us for a full refund of the item price (not including shipping cost) within 14 days after you have received the item. The returned item must be in its original brand new condition. Items that have been worn, combed, or washed will not be accepted and will not be refunded at all. Customer will be responsible to pay for the postage to return the item. We do not offer any exchange of item. Any custom-made / customized items are non-refundable.